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Transit Riders: Please Use New Address to Send In Reduced Fare and Ride Free Fare Program Applications

February 19, 2019

RTA encourages applicants to use new address to avoid delays in processing


CHICAGO – The Regional Transportation Authority (RTA) has entered into an agreement with a new vendor, Omicron Technologies, that will process RTA Reduced Fare and Ride Free applications and produce permits beginning on February 25, 2019. The new vendor was chosen from a competitive procurement process performed in 2018.


Omicron Technologies, located in the RTA region, will receive new applications via U.S. mail at: P.O. Box 301150, Chicago, IL 60630 Attn: Regional Transportation Authority.


Applications and mail sent to the previous vendor will be forwarded to the new vendor which may delay processing applications and producing permits. Riders are encouraged to send applications to Omicron Technologies at the new address if possible.


Applications will continue to be accepted at RTA’s four satellite centers in Chicago at the following locations:


  • City of Chicago Family & Support Services: City Hall, Room 100 121 N. LaSalle Ave.
  • Southwest Regional Senior Center: 6117 S. Kedzie Ave.
  • Southeast (Atlas) Regional Senior Center: 1767 E. 79th St.
  • Northeast (Levy) Regional Senior Center: 2019 W. Lawrence Ave.


Prospective applicants can also seek assistance in the application process at one of the registration centers located throughout the region. Applicants can call the RTA at (312) 913-3110 for help locating a nearby center.


Approximately 10,000 applications are reviewed each month for the RTA’s Reduced Fare and Ride Free programs. More information about the process and applications for mail can be obtained through either RTA’s Reduced Fare or Ride Free web sites.


The RTA Reduced Fare Permit allows older adults, age 65 and older, and qualified people with disabilities and Medicare recipients to ride all RTA fixed-route services (regularly scheduled CTA, Metra and Pace buses or trains in Cook, DuPage, Kane, Lake, McHenry and Will Counties) at a reduced fare.  Additionally, in accordance with state law, the RTA issues Ride Free Permits for all RTA fixed-route services to any Illinois resident who is enrolled in the Illinois Department of Aging Benefit Access Program.

Press Information

Melissa Meyer

Communications Manager
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