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Transit Education

The Regional Transportation Authority (RTA) Mobility Management Division strives to increase awareness and independence by connecting older adults and people with disabilities to information about Metra, Pace, and CTA buses and trains, RTA programs, and local transit options within the RTA region (Cook, DuPage, Lake, Kane, McHenry, and Will County).

To increase awareness and independence, the RTA Mobility Management Division offers two (2) programs: Mobility Outreach Program and Travel Training Program.

Mobility Outreach Program

The Mobility Outreach Program works with organizations that serve and offer programs to older adults and people with disabilities to ensure they are aware of their transit options.

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To bring awareness, the Mobility Outreach Team travels within the RTA region to provide Group Transit Education Seminars and attend outreach events. These seminars and events are geared towards older adults, people with disabilities, staff and/or parents. The Mobility Outreach Team educates customers about the following topics:

  • RTA’s free Travel Training Program
  • Accessibility on CTA, Pace, and Metra
  • RTA Fare programs – Ride Free, Reduced Fare, and the Access Pilot Program
  • Transit trip planning
  • Travel safety tips
  • Local transit options – On Demand, Dial-a-Rides, etc.
  • And more!

The team assists customers in signing up for RTA Fare programs, making accessing our programs easier.

Additionally, the RTA partners with sixty (60) plus registration sites to provide regular training on assisting older adults and people with disabilities applying for RTA Fare Permits. To find a list of RTA’s Registration Sites and the customer assistance they provide, visit our Registration Site Locator.

For more information about the Mobility Outreach Program or to request a presentation or participation in an outreach event, call 312-913-3167 or email

Travel Training Program

The Travel Training Program offers free one-on-one training to help people with disabilities and older adults learn how to use Metra, Pace, and CTA buses and trains.

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Travel Training sessions are tailored to each participant and led by a professional who is knowledgeable about accessible public transportation and has experience working with older adults and people with disabilities.

Participants may learn how to:

  1. Plan accessible trips by identifying and using accessible features
  2. Travel safe and learn what to do if lost on transit
  3. Pay the fare on transit and learn about payment options
  4. Use landmarks to remember where to get on and off the bus or train
  5. How to signal the bus driver to get off the bus
  6. And more!

To inquire about the Travel Training Program, call 312-913-3120 or email

RTA Travel Training Program Brochure (English)

Get more documents in the Travel Assistance Digital Library.

Transit Education Videos

Watch the RTA Mobility Management Video Series for more tips on how to ride transit in the Chicago region.

Travel independence overview

What to expect while riding buses and trains

How to decide which transit options are right for you

How to use accessibility features

Community safety and problem solving

Trip planning on Metra, Pace, and CTA Fixed Route Transit

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