Rider Resources


IMPORTANT NOTICE: Due to the Coronavirus COVID-19, RTA customer service offices are closed, and no services are currently being provided at the following locations. Until further notice, please do not travel to any of these sites for assistance. Help is available by phone, however. Scroll down for numbers to call for help with several RTA programs.

RTA Headquarters
175 West Jackson Blvd. Suite, 1650
Chicago, IL 60604

RTA Customer Service
City of Chicago Family & Support Services
City Hall, Room 100
121 N. LaSalle Ave.
Chicago, IL 60602

RTA Customer Service
Southwest Regional Senior Center
6117 S. Kedzie Ave.
Chicago, IL 60629

RTA Customer Service
Southeast (Atlas) Regional Senior Center
1767 E. 79th St.
Chicago, IL 60649

RTA Customer Service
Northeast (Levy) Regional Senior Center
2019 W. Lawrence Ave.
Chicago, IL 60625


Reduced Fare and Ride Free Programs

Reduced Fare and Ride Free Programs

  • To apply for the Reduced Fare or Ride Free programs visit the RTA website and download a Reduced Fare and/or Ride Free application. Please follow the directions in the application.
  • To obtain assistance in applying for a Reduced Fare and/or Ride Free permit, to renew a permit that expires soon, or to replace a lost or stolen permit, call (312) 913-3110.
  • If a permit is being held at RTA’s headquarters located at 175 W. Jackson Blvd, Chicago, please call (312) 913-3110 for further assistance.


travel training program

RTA Travel Training Program

The RTA is temporarily canceling all scheduled Travel Training sessions with customers.  Travel Trainers will reach out to individuals to cancel scheduled appointments and provide further rescheduling Information. For questions, please call the RTA’s Mobility Services Helpline at (312) 663-HELP (4357).


ADA Certification

ADA Paratransit Certification Program

The RTA’s South and Northwest Chicago Mobility Assessment Centers are currently closed and will not be performing interviews and assessments for ADA Paratransit Certification until further notice.  A representative will be contacting all customers who have currently scheduled an ADA paratransit interview and assessment appointment to cancel those appointments and provide rescheduling information.  For more information or to ask any additional questions, please call the RTA’s Mobility Services Helpline at 312-663-HELP (4357).