Contact Contact

Privacy Policy

As a transit user, customer or business partner, you are in control of your transit planning and arrangements. We know that you want to remain in control of your personal information as well. We realize that earning and retaining your trust is of paramount importance and it's a responsibility we take very seriously. That's why we've provided this Privacy Policy, which sets forth our policies regarding the collection, use and protection of the personal information of those using this RTA website. We encourage you to review our Privacy Policy, and become familiar with it. You should know that we do not sell or rent our customers’ or visitors’ personal information to third parties and will not disclose the personal information you provide to us without your consent, other than for RTA business purposes as disclosed in this policy and unless required to do so by law.

Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to periodically review this page to make sure you have the current version.

This Privacy Policy explains the following:

  • What personal information we collect from you and how we use it
  • With whom (if anyone) your personal information is shared
  • How can you opt-out of receiving our e-mails or change your personal information
  • What safeguards we have in place to protect your personal information
  • What other information you should know about your privacy
What personal information does the RTA collect from you and how is this information used?

When browsing our sites, you are not required to provide any personal information unless and until you choose to sign up for one of our e-mail newsletters or other services. This information is used to allow us to contact you and to fulfill your request. We may also aggregate your data to allow us to ensure that our sites are meeting your needs for information and to improve the way that we present information to you. We do not knowingly collect any personal information from children (meaning those younger than thirteen years of age). As an RTA website visitor you may also occasionally receive updates from us about transit events or business opportunities that may be of interest to you. However, you may choose at any time to no longer receive these types of e-mail messages. Please see our Opt-Out policy described below for details.

Examples of some of our applications are listed below; however, this is not a complete list of every application.

Vendor Registration

In order to register your firm through our site, you must provide us with certain personal information such as your name, your address, your telephone number, your e-mail address and your Federal Employer Identification Number. We require this information so that we can process and confirm your registration and keep you informed. This information is also used to allow us to contact you and to fulfill your request. We need your e-mail address to confirm your vendor registration.

Online Map Orders

To fulfill your request for a map we request that you provide us with your address and contact information such as your email address or telephone number. This information is used to allow us to contact you and to fulfill your request.

Online Surveys

The RTA values your opinions and comments, so we may conduct online surveys. Participation in these surveys is entirely optional. Typically, the information is aggregated and used to make improvements to the website and to develop appealing content, features and promotions for our visitors. Survey participants are anonymous unless otherwise stated in the survey.

RTAMS – Regional Transit Asset Management System

In order to gain access to the functionality of the RTAMS system, we request your name, email address, zip code and organizational affiliation. We use this information to confirm your request for access, provide aggregate data for site improvement and assessment and allow us to communicate with you about changes and enhancements to the website.

Marketing Campaigns

From time to time we will initiate campaigns to present information or elicit support for an initiative of the RTA or its partners. As a part of such campaigns we may request that viewers, who wish to participate with the RTA, provide some information that may be used to contact them or that will provide us with information that may be aggregated to determine customer demand and interest. Examples of the information that may be requested are name and contact information,including address and/or email and online survey participation as defined above.

Career Information

Individuals requesting information on career opportunities from the RTA will need to provide the RTA with contact information of at least the email address so that the information requested may be sent to them. Individuals submitting their resumes via email will need to provide information such as Name, Address, Telephone number, Email Address and other personally identifying information typically included in a resume.

Automatic Logging of Session Data

We automatically log generic information about your computer's connection to the Internet, which we call "session data", that is anonymous and not linked to any personal information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on our site. An IP address is a number that lets computers attached to the Internet, such as our web servers, know where to send data back to the user, such as the pages of the site the user wishes to view. We collect session data because it helps us analyze such things as what items visitors are likely to click on most,; the way visitors are clicking through the site; how many visitors are surfing to various pages on the site; how long visitors to the site are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. Although such information does not identify any visitor personally, it is possible to determine from an IP address a visitor's Internet Service Provider (ISP) and the approximate geographic location of his or her point of connectivity.


"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Cookies are only read by the server that placed them, and are unable to do such things as run programs on your computer, plant viruses or harvest your personal information. The use of cookies is very common on the Internet and the RTA use of cookies is similar to that of Yahoo!, and other reputable companies. No personal information about you is gathered or stored in the cookies placed by the RTA web site and, as a result, none can be passed on to any third parties.

Most web browsers automatically accept cookies. By changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. The RTA supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking RTA cookies may disable certain features on our site and may make it impossible to use certain services available on the site.


From time to time we may add or enhance services available on the site. To the extent these services are provided and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the site the better and easier to use.

The RTA may provide services to users which require the input of confidential information. In these instances your information will be protected in accordance with the rest of this policy.

With whom (if anyone) will my personal information be shared?

When you request services through any RTA website, we may provide certain of your personal information to an involved third party to enable the successful fulfillment of your requests. However, we do not sell or rent individual customer names or other personal information to third parties and will not disclose the personal information you provide to us without your consent, other than for RTA business purposes as disclosed in this policy and unless required to do so by law.

We use non-personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analyses of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of our site. We may provide anonymous statistical information based on this data to other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their web sites. Occasionally, we will hire a third party to act on our behalf for projects such as market-research surveys and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing the specific project.

How can you opt-out of receiving our e-mails or change your personal information?

You have the right to decide to not receive further communications from the RTA and to request that any information submitted to the RTA be deleted. You may contact us or use any other specific methods defined on this site to request that information provided by you be changed or deleted. You may also use the same mechanisms to opt out of receiving further email communications from the RTA.

What safeguards are in place to protect against the loss, misuse or alteration of your information?

All personal information you provide to RTA websites is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.


RTA websites may contain links to other web sites. Please note that when you click on one of these links, you are entering another web site for which the RTA has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from this Privacy Policy. Furthermore, this Privacy Policy should not be construed as giving a warranty of the information collected on this site from theft or illegal use.

In addition, while RTA endeavors to be accurate in all information it collects and/or posts, errors occur. RTA does not guarantee the information and is not responsible for consequences resulting from any errors on this website, the use or inability to use this website or the materials contained on this site.

What other information should I know about my privacy?

This policy is effective as of March 1, 2006. We may change or supplement this Privacy Policy from time to time. Any material changes in the way we use personal information will be described in future versions of this Privacy Policy. Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy, as well as to existing information held by us. If any proposed change is unacceptable to you, you may request that we remove your personal information by clicking here.

You may always submit concerns regarding our Privacy Policy or our privacy practices via e-mail by clicking here. Please reference the privacy policy in your subject line. The RTA will attempt to respond to all reasonable concerns or inquiries within five business days of receipt. You can also write to us in care of RTA (Communications), 175 W. Jackson Boulevard, Suite 1650, Chicago IL 60604. Attn: Web Master.

Thank you for visiting this RTA website!

Copyright © 2024 Regional Transportation Authority. All Rights Reserved.