Contact Contact

Mayor Emanuel Op-Ed in New York Times Points to High CTA Customer Satisfaction

July 3, 2017

03emanuel1web master768

In an op-ed in this morning’s New York Times, Mayor Emanuel made the case for the importance of funding public transportation not only in Chicago and the RTA region, but across the country. Noting that “the only way to keep a city moving is to invest in its future,” the Mayor discussed the successes the CTA has seen as a result of significant investment in infrastructure and management.

The Mayor also pointed to a recent announcement by the CTA that, according to the 2016 regional customer satisfaction survey, 85 percent of its customers are satisfied with CTA rail and bus service. The survey effort was sponsored by the RTA, which aided in the development of the surveys’ design, administration, and coordination with the Service Boards.

The CTA isn’t the only one with high marks in customer satisfaction: The same customer survey found that overall customer satisfaction for Metra was 83 percent and 88 percent for Pace.

We’re fortunate to live in a region with convenient, efficient and safe public transportation options, but these things just don’t happen on their own – they require steady and committed investment.  Mayor Emanuel’s comparison of our regional transit system to others in the U.S. demonstrates that.

We’re proud of our region’s system and are glad that the riders are satisfied with it – but that doesn’t mean our work is done.

The cold facts are that about a third of the region’s fleet is beyond its useful life and our capital backlog – the amount we should be investing to maintain our transportation infrastructure – is in the billions of dollars. Furthermore, there has not been a capital bill passed in Illinois since 2009 and the intended level of funding has not been realized. Investing in transit isn’t just important for our system – it impacts our entire economy. Every $1 billion invested in public transit supports and creates more than 50,000 jobs. For example, after the Morgan street station on the Green and Pink Lines opened in the West Loop, the number of business licenses issued within a ½ mile of the station jumped 13 percent.

As Mayor Emanuel said in his op-ed, “Mass transit not only connects people to opportunities, it also fuels growth.” We need to start thinking of transit investment as a fundamental component of the RTA region's and the state’s success.

Subscribe to our Newsletter

* indicates required
Type your email address here
What emails would you like to receive from the RTA
Tagged in:

Related Articles

RTA ADA AWARENESS 2020 1 RTA celebrates 30 years of the Americans with Disabilities Act

This month the RTA is celebrating the 30th anniversary of the Americans with Disabilities Act (ADA). The ADA transformed society and provided opportunities f...

July 29, 2020
Pace Buses 3569195969 1588881889263 Take a survey to help improve mobility options for older adults and people with disabilities

Do you or someone you know face transportation challenges? The Regional Transportation Authority (RTA) wants to hear from you about transportation issues and...

May 7, 2020
Transportation Tuesday Event Brite Banner V3 004 Transportation Tuesday Webinar Series: Attend the 2020 RTA Annual Planning Workshop Virtually

The RTA is launching a four-part webinar series in place of the Annual Planning Workshop due to the ongoing COVID-19 pandemic. The free, virtual sessions wil...

April 17, 2020
Call Banner 3485388325 1590696008966 Announcing the 2020 Access to Transit Program Call for Projects for Small-Scale Capital Projects

We are excited to announce that the call for projects for the RTA  Access to Transit Program is now open. The RTA launched the Access to Transit program in 2...

March 13, 2020
22 RTA 0646 Happy International Women’s Day and Women’s History Month from the RTA

Each year the RTA celebrates Women’s History Month in March to recognize the women who work at, and ride, CTA, Metra, and Pace every day. The celebration coi...

March 8, 2020
Survey image How's Your Ride? Take This Survey

We’d like to hear your thoughts about public transit!  The RTA is sponsoring a system-wide customer satisfaction survey and would like your feedback about yo...

March 2, 2020
Copyright © 2024 Regional Transportation Authority. All Rights Reserved.