RTA Peer Reports Show Region’s Transit System Ranks High in Efficiency, Reliability
April 13, 2015
(CHICAGO) - The Regional Transportation Authority (RTA) recently released its annual Peer Performance Measure Reports which examine Chicago Transit Authority (CTA), Metra and Pace performance compared to systems in their peer cities around the country. The reports, which cover performance for the 2013 report year, showed that the region’s system performed well for measures relating to efficiency, operating cost, and reliability, including having the lowest operating cost per passenger mile amongst its peers at 0.56 cents.
The reports evaluate the region’s transit system both regionally and sub-regionally. The regional peer review evaluates how the region’s transit system, as a whole, performs against nine other metropolitan regions in the U.S. The sub-regional peer review examines how each of the service boards’ modes of transportation performs against five similar peer agencies. Both reports use data submitted to the Federal Transit Administration (FTA) to ensure consistency and comparability.
The region’s peer group consists of Atlanta, Boston, Dallas, Houston, Los Angeles, Miami, New York, Philadelphia, and Washington, DC. The service boards ranked in the top half of their peer groups for 13 of the fifteen measures reviewed and in the top three for nine of those measures. Sub regionally, CTA and Metra rail had the lowest in operating cost per passenger mile and CTA and Pace buses had the lowest operating cost per revenue vehicle hour and the second lowest operating cost per passenger mile.
Along with this report, the RTA also released 2013-2014 regional customer satisfaction survey results. The results of that survey align with the positive information revealed by the peer performance comparison: respondents indicated an 87% loyalty rating, meaning they were likely or very likely to recommend the region’s public transportation system to others.
The regional peer performance report found that in 2013, the region’s transit riders collectively traveled more than four billion miles a year; only New York ranked higher with over 18 billion miles traveled. The report also shows that 30 percent of the region’s buses, trains, vans and paratransit vehicles have reached the end of their minimum useful life. But, the region’s transit system continues to rank in the top half of its peer group for the number of miles traveled between major mechanical failures, showing superior maintenance of the region’s transit vehicles.
“We consider generating this type of report to be an important element of the service the RTA provides to our region,” said Leanne P. Redden, RTA Executive Director. “Despite our region’s capital funding challenges, it continues to achieve high marks, which shows the solid performance of the service boards and confirms their ability to successfully operate our region’s transit system safely and efficiently.”
Regional and Sub-Regional Peer Review Highlights
REGIONAL PEER REVIEW
SUB-REGIONAL PEER REVIEW
To view a copy of the full report, please visit www.RTAChicago.org.
About the RTA
The Regional Transportation Authority (RTA) is the only transit agency charged with regional financial oversight, funding, and transit planning for the Chicago Transit Authority (CTA), Metra and Pace bus and paratransit. The RTA region serves two million riders each weekday in six counties with 7,200 transit route miles throughout Northeastern Illinois. The Agency also provides customer services including on-line and telephone travel planning assistance and travel training for seniors and people with disabilities.