RTA Service Changes Due to COVID-19

Reduced Fare and Ride Free Programs

Customers can apply for, replace, or renew their Reduced Fare or Ride Free permit at City Hall, 121 North LaSalle St, Room 100 from 8:30 a.m. to 4:00 p.m. Monday through Friday. 

Due to the increase in COVID-19 related cases, there will be no RTA walk-in services at Atlas Center (1767 E. 79th St., Chicago), Southwest Center (6117 S. Kedzie Ave., Chicago), and Levy Center (2019 W. Lawrence Ave., Chicago). The RTA will be closely monitoring this situation.  Please check this website page for further updates.

*Please note that there will be some capacity limits at all locations so customers should be aware that they may be turned away and given one of the following options *

  • Call RTA Customer Service at (312) 913-3110
  • Appointment Scheduling may be offered
  • Returning to site on another day

Customers who are applying for a Reduced Fare or Ride Free Permit for the first time can download an application for seniors or an application for people with disabilities online.

Call 312-913-3110 for assistance or other questions.