Mobility Management Program

The RTA believes in promoting travel independence, and empowering customers with mobility options.


The RTA's Mobility Management Program helps customers with disabilities and older adults access ADA-accessible transit in the RTA region.

Mobility Management staff offer the following FREE services for older adults and people with disabilities throughout the RTA region:

  • Provide groups with Transit Orientation Presentations
  • Provide transit information and RTA Program assistance at outreach events and resource fairs
  • Provide one-on-one Travel Training to individuals in their communities

The RTA's Mobility Management Video Series provides many accessible travel tips:

Mobility Management Video Series

Travel Training Program

If you are an older adult or if you have a disability and want to learn more about taking accessible CTA, Metra, and Pace public transit, the RTA's Travel Training Program may be for you. A Travel Trainer will meet with you and show you everything you need to know!


Q: Who will teach me how to use CTA, Metra and Pace services?

A: You meet with a professional Travel Trainer from the RTA who:

  • Has experience with older adults and people with disabilities
  • Can explain accessibility features on transportation (ramps, lifts, signage, etc.)
  • Teaches you how to use the public transit system
  • Assists you with planning your trip
  • Accompanies you while you are learning your trip
  • Is certified in Orientation & Mobility, for participants who are blind or have low-vision

Q: Is the training one-on-one?

A: Yes! A Travel Trainer will work one-on-one with you throughout training and will be with you every step of the way.

Q: How does it work?

A: A Travel Trainer will meet you at your home or a location that works best for you. Two types of Travel Training are offered:

  1. Trip Training or Orientation & Mobility (O&M) Travel Training
  2. Individual Transit Orientation
Click to see which type of Travel Training is right for you
Instruction for Customers with disabilities and Older Adults Trip Training and O&M Individual Transit Orientation
Practice using buses or trains to locations you visit on a regular basis  
Learn to recognize landmarks to know when to get off buses and trains  
Learn to interact with transit personnel and other riders  
Learn to use accessible Metra, Pace and CTA buses and trains
Learn to use use the entire RTA transit system  
Learn to use accessibility features in transit vehicles and transit stations
Learn to plan accessible trips on Metra, Pace and CTA
Practice boarding buses at a bus garage to build confidence
Practice community safety and street crossing skills

Q: Who is a good candidate for Travel Training?

A: Older adults and people with disabilities living in the RTA region who:

  • Use a mobility device and want to learn how to use it on public transit
  • Moved to a new area and want to become familiar with local transit
  • Drive, but want to learn how to navigate on public transit
  • Have limited experience taking public transit independently, but have basic community-safety and street-crossing skills

Q: How much does it cost?

  • Training is FREE except for the cost of transit fares during training sessions!
  • Travel Trainers will assist you with applying for a Ride Free or Reduced Fare card to help reduce the cost of transit fares.

Q: How do I sign up?

RTA Travel Training Brochure
RTA Folleto de Capacitación para Viajes

Group Transit Orientation Presentations

If you are part of a group of older adults or people with disabilities who would like information on accessible transportation options, then the RTA Group Transit Orientation presentation may be right for you!


Q: What is the purpose of the presentation?

A: Presentations inform participants and agency staff in the RTA region about accessibility of CTA, Metra, Pace and their local transit options, and demonstrate the benefits of using public transportation.

Q: What do presentations cover?

A: Topics are customized to each audience, and may include:

  • Local Transportation Options
  • CTA, Metra and Pace Accessibility Features
  • Planning an accessible Trip
  • RTA Ride Free and Reduced Fare Programs
  • Ventra Cards
  • Travel Safety Tips
  • RTA's Free Travel Training Program

Q: How much does a presentation cost?

A: Presentations are FREE to any group or agency that serves people with disabilities or older adults, and can provide a location to host the presentation!

Q: How do I request to have an RTA Mobility Outreach staff member attend my event?

RTA Group Transit Orientation Brochure
Folleto de Orientación de Tránsito Grupal


Mobility Outreach

Mobility Outreach staff are available for outreach events and resource fairs to serve older adults and people with disabilities in communities throughout the RTA region!

Q: What types of events will Mobility Outreach staff attend?

  • Disability-related and older-adult community events
  • Community events hosted by elected officials and municipalities
  • Educational and resource fairs

Q: What services will staff provide at events?

  • Education on accessible transit
  • Assistance applying for RTA programs such as the Reduced Fare and Ride Free programs
  • Education on how to participate in Travel Training and Group Transit Orientation
  • Educational resources such as brochures, maps and informational handouts

Q: How do I request to have an RTA Mobility Outreach staff member attend my event?

Meet the RTA's Mobility Outreach Staff (each serving a county or city)


Felisha BarbeeFelisha Barbee

Sarah BlairSarah Blair

Linda ChamberlainLinda Chamberlain