The majority of Metra stations are accessible, and work to increase the number of accessible stations is currently underway. Accessible Metra stations have audio and visual announcements, Braille and large print signs, and tactile strips along the edge of the platform to alert customers to the platform edge. In addition, accessible Metra stations that are not at ground level have elevators or ramps. These features allow customers with disabilities to use Metra to travel safely throughout the RTA region.
All Metra trains are required to have at least one accessible car per train. For all rail cars without steps, a portable ramp is used by railroad personnel to help with boarding. In instances where the rail car has steps, a lift will be deployed. Many stations have signs that show riders where the accessible boarding area is on the platform. At stations where these signs do not exist, rail personnel will direct you to the accessible train car.
Before traveling on Metra, people with disabilities who require station accessibility should first determine which Metra stations are accessible (Text Version of Accessible Stations). Since many accessible Metra stations have elevators, customers who require this feature can call the Metra Elevator Status Line at 1-312-322-6925 to make sure the elevators are working at the accessible stations that are needed during travel.
Under the Americans with Disabilities act of 1990, commuter rail systems are not required to operate complimentary paratransit systems. Accordingly, Metra does not operate such a system. However, Metra does provide what is called P-8 service (short for paragraph 8 of the Jones II Consent Decree).
P-8 is a shuttle service from a qualified origin to the next accessible station. Metra does this at no additional charge to the passenger and does not require certification of disability status. More information is provided on the Metra website.