The Travel Information Action Plan, released in May 2025, is a roadmap for ensuring transit customer information is easy to access and understand no matter where or when riders may travel. This comprehensive document details steps the RTA, CTA, Metra, and Pace are currently taking and will take over the next three years to improve how information is communicated and delivered to riders across the Chicago region.
The Action Plan's purpose is to guide activities of Service Board and RTA staff that support immediate improvements to the transit rider experience through effective information delivery across the region. With its extensive list of opportunities for further coordination between agencies, the plan also lays the groundwork for more fully integrated information delivery as outlined in the RTA's Transforming Transit vision. The Action Plan is a direct implementation step of the RTA's strategic plan, Transit is the Answer.
The Travel Information Action Plan is full of action items aimed at improving riders' experience of planning and completing transit trips by providing clear, accurate, and easily accessible information. From technical tweaks in reporting delayed or canceled trips to larger-scale changes like expanding multilingual service with the help of professional translators, the practical strategies in the Action Plan will help the Service Boards and RTA make transit more intuitive to navigate throughout the Chicago region.
RTA releases Travel Information Action Plan to improve rider experience
This week, the RTA published its 2025 Travel Information Action Plan, a three-year roadmap for improving how transit...
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