Performance Measures

Regional Transit Performance

The RTA operates a performance measurement and reporting program to evaluate the impact and effectiveness of public transit in Northeastern Illinois and to increase transparency and accountability. Overall performance is measured in five major areas:

  • Service Coverage
  • Service Efficiency and Effectiveness
  • Service Delivery
  • Service Maintenance and Capital Investment
  • Service Level Solvency

The Regional Report Card aggregates data from CTA, Metra, and Pace to report on the region as a whole. The Sub-Regional Report presents data for each Service Board and mode (bus, rail, dial-a-ride, vanpool, and ADA paratransit) separately.  The RTA also undertakes a peer review process, resulting in two companion annual reports:  the Regional Peer Review and the Sub-Regional Peer Review. Links to these reports are on the right.

These reports are updated periodically with guidance and collaboration from the Performance Measures Task Force, which includes representatives from each Service Board and the RTA.