The Regional Transportation Authority (RTA) and the Chicago Transit Authority (CTA) will host six customer service and balance transfer events in December. At each meeting staff will assist customers with transitioning to the Ventra card. Seniors and people with disabilities with Reduced Fare, Ride Free and ADA permits are invited to attend to:

  • Learn how to activate and use the new Ventra permit
  • Transfer existing balances from “legacy” cards to new Ventra permits
  • Obtain assistance if a new permit has not been received
  • Update customer information if necessary

For questions about the events please contact 312-913-3153.

Ventra Fare Payment Transition Event Dates and Locations

Monday, December 16th

Chicago South - 10 a.m. to noon
Carter G. Woodson Library - The Auditorium, 9525 S. Halsted St., Chicago

Chicago North - 2 p.m. to 4 p.m.
Harry S. Truman College - Novar Hall Room 3426, 3rd floor, 1145 W. Wilson Ave.

Tuesday, December 17th

Cook County West – 11 a.m. to 1 p.m.
Forest Park Library- Austin Room, 7555 Jackson Blvd., Forest Park

Wednesday, December 18th

Chicago West – 12 p.m. to 2 p.m.
Mayor’s Office for People with Disabilities - Rooms 1&2, 2102 W. Ogden Ave., Chicago

Thursday, December 19th

Chicago Central – 4 p.m. to 6 p.m.
RTA, Board Room- 16th floor, 175 W. Jackson Blvd., Chicago

Friday, December 20th

Chicago Southwest – 11 a.m. to 1 p.m.
Southwest Regional Center – Rooms 2, 3, and 4, 6117 S. Kedzie Ave., Chicago

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Press Contact

With three transit systems and more than two million riders a day, there is always something interesting going on at the RTA. Get the latest scoop on everything all in one place. For all media inquiries, please contact Susan Massel, Director of Communications and Public Affairs, at 312-913-3256 or at