Contact Us

RTA Administrative Offices
175 W. Jackson Blvd, Suite 1550
Chicago, IL 60604
Weekdays 8:30 a.m. to 5 p.m.

RTA Customer Service

For the nearest customer service location, please call 312-913-3110.

RTA Travel Information


RTA Mobility Services Helpline

312-663-HELP (4357)

RTA Transit Benefit Fare Program


Ride Free and Reduced Fare Programs


Questions/Complaints/Commendations about the RTA’s Travel Information Center, Reduced Fare, Ride Free or ADA Paratransit Certification Programs

Complete the form to the right and an RTA employee will contact you shortly. You can also call (312) 663-4357 and speak with a Mobility Services Helpline Call Agent.

Individuals Needing Reasonable Accommodation

The RTA will provide reasonable auxiliary aids or services necessary to afford an individual with a disability an equal opportunity to use the services of the agency. Persons requiring assistance are requested to notify the RTA by completing the form to the right with details about the necessary accommodations.

RTA Whistle Blower Hotline

To report any wrongdoing, fraud, corruption or waste within the RTA, CTA, Metra or Pace

Office of Executive Inspector General

Reports of fraud, waste and abuse within the RTA, CTA, Metra and Pace, or any of their vendors, may be made directly with the Office of Executive Inspector General via the toll-free Hotline (866-814-1113) or TDD (888-261-2734), online at, by mail or in-person at either of the OEIG's two offices (69 W. Washington, Suite 3400, Chicago, IL 60602 or 607 E. Adams, 14th floor, Springfield, IL 62701).  All complaints are confidential and you may remain anonymous if you wish.

Title VI Program

RTA Title VI Program

RTA Title VI Complaint Form

AVISO de DERECHOS del TITULO VI al PUBLICO (Title VI Notice to Public)

FORMULARIO de QUEJA del TITULO VI (Title VI Complaint Form)

Freedom of Information Act

The Freedom of Information Act (Public Act 83-1013) was created by the state legislature to provide the public with complete access to public records. The Act, which went into effect July 1, 1984, was created to clearly define the records that are subject to public review and inspections and to provide detailed guidelines on the procedures which are to be followed by both the public and the public body to whom the request is made.

The intent of the law is to ensure that all citizens have comprehensive access to the information regarding the affairs of government and their public officials and employees.

For access to the public records of the Regional Transportation Authority, please submit your request in writing to:
Freedom of Information Officer
Regional Transportation Authority
175 W. Jackson Boulevard Suite 1550
Chicago, IL 60604

Prior to submitting a FOIA request, please visit and review the Greater Chicago Mass Transit Transparency and Accountability Portal here to ensure that any information sought has not already been made publicly available by the RTA.