RTA launches Fare Programs Online 2.0, streamlining rider applications for Reduced Fare, Ride Free, Access Pilot…

Blog Fare Programs Online update 1110x545 1

The RTA has launched Fare Programs Online 2.0, an enhanced version of its customer portal that makes it easier and more accessible for riders to apply for and Reduced Fare, Ride Free, and Access Pilot program permits.

Visit Fares.RTAChicago.org to see the Fare Programs Online 2.0 improvements.

The updated portal introduces several new features that streamline the application process, provides more support for applicants, and ensures a user-friendly experience. Riders can now switch between fare programs, check the status of an application or order, and update personal information such as demographics and photos. If an application is rejected, riders can re-apply by updating their information without starting over from scratch. Riders can also opt in to electronic communications, allowing them to receive application status updates and renewal reminders by email.

Fare Programs Online 2.0 also adds instructional videos that guide riders through the application process step by step. In addition to written instructions, riders can now see and hear how the process works, helping reduce confusion and improve accessibility.

“These additional features and functionalities of Fare Programs Online were put in place based on customer service and rider feedback, and our hope is this new version of the portal empowers more people to take advantage of these programs,” said RTA Director of Mobility Services Michael VanDekreke.

The original Fare Programs Online portal launched in 2022, giving riders a web-based option to apply for, replace, and renew Reduced Fare, Ride Free, and Access Pilot program permits. This is the first major update to the system since it was launched.

As of December 2025, 271,002 people throughout the region had active Reduced Fare, Ride Free, or Access Pilot program permits. This includes 35,800 people with disabilities and 75,139 seniors with Ride Free Permits; 7,609 people with disabilities and 146,136 seniors with Reduced Fare Permits; and 6318 people with Access Pilot program permits.

By simplifying the application process and improving accessibility, the RTA aims to help even more riders enroll in and benefit from these critical transit programs.