The Regional Transportation Authority (RTA) welcomes Susan Bisno Massel today who will serve as Director of Communications and Public Affairs.

"We are pleased to have Susan join our team to help further solidify public transit's role in our region," said RTA Executive Director Joe Costello. "We believe her extensive background in the communications field will serve to help the RTA continue to push its overall message."

Massel worked for the City of Chicago for the past six years, most recently serving as Director of Public Affairs for the Chicago Department of Buildings. She also worked at Chicago’s Mayor’s Office of Workforce Development and the Department of Housing and Economic Development.

Prior to working for the City, Massel worked in the cable communications industry for more than a decade in the suburban Chicago area and then in the Miami area, where she served as Vice-President of Local Governmental Relations for AT&T Broadband. Massel was also a public and government relations consultant to local units of government and People’s Gas and North Shore Gas companies.

Originally from Memphis, Massel received a Bachelor of Arts degree from Indiana University, Bloomington. She began her career as a radio news anchor and reporter at WSAL in Logansport, Indiana.

“I look forward to this opportunity to bring my skills and abilities to the transit sector,” said Massel. “Because I am originally from a smaller market that does not have a well-developed mass transit system, I truly appreciate, and utilize, Chicagoland’s systems. I relish this opportunity to contribute to their continued success.”

Massel lives on the Northwest Side of Chicago with her husband and son.

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Press Contact

With three transit systems and more than two million riders a day, there is always something interesting going on at the RTA. Get the latest scoop on everything all in one place. For all media inquiries, please contact Susan Massel, Director of Communications and Public Affairs, at 312-913-3256 or at communications@rtachicago.org.