Prior to joining the RTA in July, 2013, Ms. Massel worked for the City of Chicago for six years, serving as Director of Public Affairs for several City of Chicago departments.  Prior to working for the City, Massel worked in the cable communications industry for more than a decade in the suburban Chicago and Miami areas, where she was the Vice-President of Local Governmental Relations for AT&T Broadband.

Massel was also a public and government relations consultant to local units of government and People’s Gas and North Shore Gas companies. Originally from Memphis, Massel received a Bachelor of Arts degree from Indiana University, Bloomington. She began her career as a radio news anchor and reporter at WSAL in Logansport, Indiana.