Susan Massel is the Director of Marketing and Communications.  Massel oversees agency internal and external marketing and communications. She and her team handle press releases, media inquiries, consumer and business to business marketing, presentations by leaders and the RTA blog and social media.  Overall, the unit publicizes RTA programs, initiatives and successes, and collaborates with the Service Boards to promote their services and ridership.

Prior to joining the RTA in July, 2013, Ms. Massel worked for the City of Chicago for six years, serving as Director of Public Affairs for several City of Chicago departments.  Prior to working for the City, Massel worked in the cable communications industry for more than a decade in the suburban Chicago and Miami areas, where she was the Vice-President of Local Governmental Relations for AT&T Broadband.  She began her career as a radio news anchor and reporter at WSAL in Logansport, Indiana.