For information requests or questions, please use the contact information below.

Customer Service Phone Numbers

RTA

RTA Administrative Offices
175 W. Jackson Blvd, Suite 1550
Chicago, IL 60604
Weekdays 8:30 a.m. to 5 p.m.
312-913-3200

RTA Customer Service
165 N. Jefferson St.
Chicago, IL 60661
Weekdays 8:00 a.m. to 4:30 p.m.
312-913-3110

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RTA Travel Information
312-836-7000
TTY: 312-836-4949

RTA ADA Certification Helpline
312-663-4357
TTY: 312-913-3122

Reduced Fare Card
312-836-7000
TTY: 312-836-4949

RTA Community Outreach
312-913-3237

RTA/CTA Transit Benefit Program
1-800-531-2828

Free Rides
312-913-3144


CTA
Questions, comments or complaints about CTA's services. Also to request maps, brochures, schedules (please provide your mailing address).
Voice: 1-888-YOUR-CTA  (1-888-968-7282)
TTY: 1-888-CTATTY1 (1-888-282-8891)
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Information about elevator status at accessible rail stations:

Elevator Status Hotline: 1-888-YOUR-CTA (1-888-968-7282) and Press 5

Written correspondence should be mailed to:

Metra
Questions about schedule information and comments pertaining to service-related issues:

South Shore Only

Fares and Schedule Information

Voice: 1-800-356-2079

TTY: 1-800-743-3333

Pace
Questions about schedule information and comments pertaining to service-related issues:

Pace Passenger Services
Voice: 847-364-7223

TTY: (847) 364-5093 

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Written correspondence should be mailed to:
Pace Suburban Bus Service
Customer Relations
405 Taft Drive
South Holland, IL 60473